Frequently Asked Questions (FAQs)

Welcome to 9ninecloth.com’s FAQ section! Below you’ll find answers to common questions about shopping, payments, orders, and returns. If you have any further questions, please don’t hesitate to contact us.

🛒 Shopping Information

  • How do I find a product? You can easily find products by using the search bar at the top of any page or by browsing through our various categories from the main menu.
  • Can I save products to a wishlist? Yes! You can create a wishlist and save products for later by clicking the “Add to Wishlist” button on any product page. You can access your saved items under My Account › Wishlist (if you create an account).
  • How do I know if a product is in stock? Product availability is clearly indicated on the product page. If an item is in stock, you will see an “Add to Cart” button. If it’s out of stock, you might see a notification or the option to be notified when it’s back in stock.
  • Can I purchase products as a guest? Absolutely! You can make purchases as a guest without creating an account, which only requires your shipping and payment details. However, creating an account offers additional benefits such as saving your shipping information, tracking your orders, managing returns, and accessing exclusive offers and member-only deals.

💳 Payment Information

  • What payment methods do you accept? We accept a variety of major payment methods to provide flexibility, including Credit Cards (Visa, Mastercard, American Express, Discover), Debit Cards, and PayPal.
  • Is my payment information secure? Yes, your payment information is highly secure. We use SSL encryption and adhere to industry-standard security measures, such as 256-bit SSL encryption and PCI-DSS compliance, to protect your data during transmission and storage. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
  • Can I use a coupon code? Yes, you can apply a coupon code during the checkout process. Simply enter your code in the designated “Coupon / Gift Card” field on the checkout page, and then click “Apply”.
  • What happens if my payment fails? If your payment fails, you will be notified immediately and given the option to try again or choose a different payment method. Please ensure that your payment details are correct and that you have sufficient funds in your account. If issues persist, please contact our support team for assistance.

📦 Order & Shipping Information

  • How do I place an order? To place an order, first choose your desired style and adjust the quantity on the product page. Then, click the “Add To Cart” button. Proceed to payment from your cart and apply any discount codes you may have to complete your purchase. You will receive a confirmation email/message once your order is successful.
  • When will I receive my items? Most items are manufactured and dispatched from our facilities within 3 to 7 business days from the time of purchase. After dispatch, standard shipping times apply, typically ranging from 2 to 15 days. For international orders, deliveries may take an additional 1-2 weeks due to customs regulations within your country.
  • Where is my item? You can easily track your order’s status by accessing the tracking details link provided in your shipping confirmation email, which you will receive once your product ships. You can also often enter your order number on our website’s ‘track packages’ link.
  • Do you offer international shipping? Yes, we proudly ship to customers worldwide. International shipping costs are calculated based on your location and the weight of your order during the checkout process. Please be aware that for items shipping internationally from the US, we ship DDU (Delivered Duty Unpaid), meaning all taxes, duties, and customs fees are the responsibility of the recipient of the package. We do not collect VAT (Value Added Taxes).
  • What are the shipping costs? Shipping costs can vary based on the items in your cart and your country of residence. Exact pricing can be found by clicking “Buy it now” and entering your address before finalizing the checkout process. We may also offer free shipping for orders over a certain amount, such as over US $250.
  • Can I make changes to or cancel my order after confirmation? We understand that changes are sometimes necessary. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We can make changes if we catch the issue before the item goes into production or ships. Please note that orders already processed for shipment cannot be altered or canceled. For some products, order changes or cancellations may need to be made within 24 hours of placing the order.

↩️ Returns & Exchanges

  • What is your return policy? We offer a 30-day return policy from the date of delivery for most items. Eligible items must be returned within 30 days of receiving your order. Items must be in their new, unworn condition, with tags attached and original packaging.
  • How do I return an item? To return an item, please follow the instructions provided in your order confirmation email. You will generally need to pack the item securely with the original packaging and include a copy of your order invoice. For some returns, we may email you a prepaid label.
  • Who pays for return shipping? Return shipping costs are typically the responsibility of the customer. However, we cover shipping for approved returns if the item is defective, damaged, or incorrect due to our fault.
  • Can I exchange an item? Yes, exchanges are possible if you need a different size or color. Please contact our customer support team for assistance with the exchange process. A restocking fee may apply for exchanges.
  • What if the item was “Returned to Sender”? If your order has been listed as “undeliverable” and returned back to us, we will re-ship the package to you at no additional cost.
  • What if my item arrives damaged or is defective/incorrect? If your item has any defects or errors on our part, or if you received the wrong product, we sincerely apologize. Please contact our customer support team immediately with your order details and, if possible, a photo of the damaged item. We will replace the item at no additional cost, and often, the damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.
  • What if my item gets damaged after washing? We strongly recommend reading the washing instructions found on the packing slip of your product. Our designs are meant to last after many correct washings. If you believe that your product is defective despite following instructions, please contact us.

ℹ️ Product Information

  • Are your shirts ethically produced? Yes, our shirts are ethically produced. We prioritize responsible sourcing and collaborate with manufacturers committed to ethical and sustainable practices.

📞 Need More Help?

Our customer support team is here for you!

  • Email: [email protected]
  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST. Some sources mention 8:00 AM – 5:00 PM EST. We will use the most common one.

You can also visit our Contact Us page on our website for direct assistance or to submit a ticket.