Privacy Policy

At 9ninecloth, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, interact with our services, or make a purchase. By accessing and using our website, you agree to the terms and practices described in this policy.

1. INFORMATION WE COLLECT

We collect a variety of personal information from you, including:

  • Contact Information: Such as your name, email address, phone number, and mailing address.
  • Account Information: Such as your username, password, and billing information.
  • Payment Information: Such as your credit card number, billing address, and shipping information.
  • Demographic Information: Such as your age, gender, and location.
  • Product Information: Such as the products you purchase, your reviews, and your feedback.
  • Usage Information: Such as your IP address, browser type, device type, and referring website.

We collect this information from you in a variety of ways, including:

  • Directly from you: When you create an account, make a purchase, or otherwise provide us with information.
  • Automatically: When you visit our website or use our services, we automatically collect certain information about your usage, such as your IP address, browser type, and device type.
  • From third parties: We may collect information about you from third parties, such as social media platforms or marketing partners.

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, shipping address, and payment details when you create an account, place an order, or subscribe to our newsletter. We may also collect information you provide when you contact our customer support team or participate in surveys or promotions.

2.2 Non-Personal Information

In addition to personal information, we may collect non-personal information automatically when you visit our website. This may include your IP address, browser type, device information, operating system, and browsing behavior. We may also use cookies, web beacons, and similar technologies to collect information about your interactions with our website and improve your browsing experience.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 Providing and Improving Our Services

We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support. We also use your information to personalize your experience on our website, recommend products or services that may be of interest to you, and improve the functionality and performance of our website.

3.2 Marketing and Communication

With your consent, we may use your personal information to send you marketing communications, such as newsletters, promotional offers, and updates about our products and services. You can opt-out of receiving these communications at any time by following the instructions provided in the communication or by contacting us directly.

3.3 Legal Obligations and Protection

We may use and disclose your information as required by law or when we believe it is necessary to enforce our website policies, protect our rights, property, or safety, and prevent fraud or other illegal activities.

4. SHARING YOUR INFORMATION

We may share your personal information with third parties in the following limited circumstances:

  • With your consent: We will share your information with third parties only with your consent.
  • With service providers: We share your information with third party service providers who perform services on our behalf, such as payment processing, order fulfillment, and customer support.
  • In compliance with law or legal process: We may share your information if we are required to do so by law or legal process.
  • To protect our rights: We may share your information to protect our rights, property, or safety, or the rights, property, or safety of others.

5. DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We implement industry-standard security protocols and use encryption, firewalls, and secure socket layer (SSL) technology to safeguard your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. DATA RETENTION

We retain your personal information for as long as necessary to provide you with our products and services, unless a longer retention period is required or permitted by law.

7. YOUR RIGHTS AND CHOICES

You have a number of choices regarding your personal information:

  • Access and update your information: You can access and update your personal information by logging into your account.
  • Delete your information: You can delete your account and personal information by contacting us at [email protected]
  • Opt out of marketing communications: You can opt out of receiving marketing communications from us by clicking on the “unsubscribe” link in any marketing email.

8.THIRD-PARTY LINKS

Our website may contain links to third-party websites or services that are not owned or controlled by 9ninecloth. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

9. CHILDREN’S PRIVACY

Our website is not intended for children under the age of 16. We do not knowingly collect or solicit personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete the information.

10. INTERNATIONAL DATA TRANSFERS

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our servers are located. By using our website, you consent to the transfer of your information to these countries.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our information practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or sending you a notification. We encourage you to review this policy regularly to stay informed about how we collect, use, and protect your information.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at

Address: 290 17th Street Brooklyn, NY 11215

Email: [email protected]

Phone: +1 (601) 493-9692

Our privacy team will be happy to assist you.