Refund & Return Policy

1. General Regulations

  • Customers can change order information, exchange sizes or product types, or cancel orders within 24 hours of placing the order.
  • We do not accept returns and refunds in the following cases:
    • Customers choose the wrong type of product, size, color…
    • Customers do not receive the goods due to providing the wrong address or cannot be contacted when delivering the goods.
    • The product is washed and used or damaged by the customer
    • Lost orders, missing items due to our failed service delivery.
  • In case customers want to return or refund due to:
    • Printing errors, manufacturing errors
    • Product size does not match the size chart
    • Products received are different from the description on the website

Please follow these steps:

    • Send an email requesting a return or refund to [email protected] within 14 days of receiving the goods.
    • The email content must include:
      • A detailed description of the reason for the return or refund request
      • Pictures of faulty products, products that differ from the description (if any)
      • Order invoice photo
      • Product label/tag photo
    • If the customer’s return or refund request is approved, we will contact you to inform you of the specific method of return or refund.

2. Return and Refund Process

  • For resend:
    • We will send a new product to the customer at no additional cost.
  • For product exchange:
    • We will send the new product to the customer after receiving the returned product at 290 17th Street Brooklyn, NY 11215
    • The shipping cost for returning and exchanging products will be paid by the customer.
  • For refunds:
    • We will refund the customer after receiving the returned product and inspecting the product.
    • The refund is credited in the same currency as the original payment.
    • The refund time is usually 5-10 business days depending on the policy of each bank.
    • To track your refund, please check your bank account first. If you haven’t received it, contact your credit card company and your bank, as there may be processing time before the refund is posted.

3. Notes

  • We only process return and refund requests within 14 days from the product delivery date.
  • Returned products must have intact tags, packaging, and have not been used.
  • We have the right to refuse to return or refund if the product does not meet the above conditions.

Thank you for trusting our products!